Technology Help Desk Student Technician

🕰 Jan 2022 - Apr 2023
🏡 Western Michigan University
🗺 Kalamazoo, MI
Team: Office of Information Technology

• Resolved over 100+ problems related to university computers, desktop software, OIT-managed enterprise systems, network infrastructure (authentication, network connectivity, and Virtual Private Network connectivity)
• Provided excellent customer service for all students, faculty, and staff on campus, via phone and in-person