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    WMU Technology Help Desk

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    Student Technician

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    🕰 Jan 2022 - Apr 2023

    🏡 Western Michigan University

    🗺 Kalamazoo, MI

    Team: Office of Information Technology


    • Resolved over 100+ problems related to university computers, desktop software, OIT-managed enterprise systems, network infrastructure (authentication, network connectivity, and Virtual Private Network connectivity)

    • Provided excellent customer service for all students, faculty, and staff on campus, via phone and in-person

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